Privacy Policy

Effective Date: March 16, 2026 • Last Updated: March 16, 2026

1. Introduction

This Privacy Policy describes how Elite Marketing Group LLC ("Company," "we," "us," or "our") collects, uses, shares, and protects information in connection with the MyPilotCRM platform and website (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

This policy applies to information we collect from: (a) visitors to our website (mypilotcrm.com); (b) registered users of the MyPilotCRM platform; and (c) individuals whose information is stored within the platform by our customers.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account, contact us, or use the Service, we may collect:

• Full name
• Email address
• Phone number
• Business name and type
• Business address
• Billing address
• Job title or role

2.2 Payment Information

Payment information (credit card numbers, bank account details) is processed directly by our payment processor, Stripe. We do not store full credit card numbers or bank account details on our servers. We may retain the last four digits of your card number and the card expiration date for identification and billing support purposes.

2.3 Usage Data

We automatically collect information about how you interact with the Service, including:

• Login dates and times
• Features accessed and actions taken
• Device type, operating system, and browser information
• IP address and approximate geographic location
• Referring website or source
• Session duration and page views

2.4 Customer Data

As a CRM platform, MyPilotCRM stores data that you and your team upload, create, or manage within the Service, including your contacts, communication history, pipeline data, appointment records, notes, and files ("Customer Data"). You are the data controller for Customer Data. We process it solely on your behalf and in accordance with your instructions.

3. How We Use Information

We use the information we collect to:

• Provide the Service: operate, maintain, and improve the MyPilotCRM platform
• Process payments: bill your subscription, process setup fees, and manage your account
• Communicate with you: send service-related notifications, account updates, security alerts, and support responses
• Provide customer support: respond to your inquiries and resolve technical issues
• Improve the Service: analyze usage patterns to improve features, performance, and user experience
• Ensure security: detect and prevent fraud, abuse, and unauthorized access
• Send marketing communications: with your consent, send product updates, tips, and promotional content (you may opt out at any time)
• Comply with legal obligations: fulfill our legal and regulatory requirements

4. How We Share Information

4.1 Service Providers

We share information with trusted third-party service providers who help us operate and deliver the Service:

Provider	Purpose	Data Shared
GoHighLevel	Platform infrastructure	Account data, Customer Data
Twilio	SMS and voice communication	Phone numbers, message content
Stripe	Payment processing	Billing and payment information
Google	Reviews, calendar, analytics	Review data, calendar events, usage analytics
Amazon Web Services	Cloud hosting and storage	All data (encrypted)

These providers are contractually obligated to use your information only to perform services on our behalf and to protect it in accordance with this Privacy Policy.

4.2 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information or Customer Data to third parties for their marketing purposes.

4.3 Legal Requirements

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Data Retention

• Active accounts: We retain your account data and Customer Data for as long as your account is active.
• After cancellation: Your data is available for export for 30 days after account deactivation. After 30 days, data may be permanently deleted from our systems.
• Billing records: We retain billing and payment records for 7 years to comply with tax and legal requirements.
• Usage logs: Aggregated and anonymized usage data may be retained indefinitely for analytics purposes.

You may request data export or deletion at any time by contacting us at hello@mypilotcrm.com.

6. Data Security

We take the security of your information seriously and implement industry-standard measures to protect it:

• Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security)
• Encryption at rest: Customer Data stored on our servers is encrypted at rest
• Access controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions
• Regular security reviews: We conduct periodic security assessments and vulnerability testing
• Secure payment processing: Payment data is handled by Stripe, a PCI DSS Level 1 certified payment processor

While we implement strong security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your information.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access

You may request a copy of the personal information we hold about you.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information. You can also update your information directly within the Service under Settings.

7.3 Deletion

You may request that we delete your personal information and account data, subject to any legal retention requirements. Some data may need to be retained for compliance purposes.

7.4 Data Portability

You may request an export of your data in a standard, machine-readable format (CSV). Contact us to initiate a data export.

7.5 Opt-Out of Marketing

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us. Note: you cannot opt out of service-related communications (billing notices, security alerts, account updates), as these are essential to operating your account.

To exercise any of these rights, email us at hello@mypilotcrm.com. We will respond within 30 days.

8. SMS/Text Messaging

8.1 SMS Opt-In

By providing your phone number through our website forms, booking calendars, or by calling our business number, and consenting to receive messages, you agree to receive SMS text messages from MyPilotCRM (Elite Marketing Group LLC). These messages may include:

• Appointment confirmations and reminders
• Missed call follow-up messages
• Onboarding and account updates
• Review requests after completed services
• Lead follow-up and service-related communications

8.2 Message Frequency

Message frequency varies based on your interactions with our Service. You may receive multiple messages per week depending on appointments, follow-ups, and service activity.

8.3 Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from us unless you opt in again.

8.4 Help

For help with SMS messaging, reply HELP to any message or contact us at hello@mypilotcrm.com or call (858) 879-1538.

8.5 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. MyPilotCRM is not responsible for any charges from your carrier.

8.6 No Sharing of Opt-In Data

We will never sell, rent, or share your opt-in information (including your phone number and consent status) with third parties or affiliates for their own marketing purposes. Your SMS consent data is used solely by MyPilotCRM to send you the messages described above.

8.7 Carriers

Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

9. Cookies & Tracking

9.1 Cookies We Use

• Essential cookies: Required for authentication and session management. These cannot be disabled.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect aggregated, anonymous usage data.
• Functional cookies: Remember your preferences and settings within the Service.

9.2 Cookies We Do Not Use

We do not use third-party advertising or tracking cookies. We do not participate in advertising networks or sell data to advertisers.

9.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may prevent you from using the Service.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

10.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it.

10.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal compliance, completing a transaction).

10.3 Right to Opt-Out of Sale

We do not sell personal information. As such, there is no need to opt out. However, if our practices change, we will update this policy and provide an opt-out mechanism.

10.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. You will not receive different pricing or quality of service for making a privacy request.

10.5 How to Submit a Request

To exercise your CCPA rights, email us at hello@mypilotcrm.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days.

11. International Users

The Service is operated from and data is processed in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

By using the Service, you consent to the transfer and processing of your information in the United States. If you are in the European Economic Area (EEA), we rely on your consent and the necessity of processing for the performance of our contract with you as legal bases for data transfer.

12. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@mypilotcrm.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email at least 30 days before the changes take effect
• Post the updated policy on our website

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Elite Marketing Group LLC
Email: hello@mypilotcrm.com
Website: mypilotcrm.com

For privacy-specific inquiries, please include "Privacy Request" in your email subject line. We will respond within 30 days.